Michael Cohen – The Business of Ideas: Innovation in Retail

Michael Cohen (JD/MBA) is an innovation leader at LoyaltyOne in the Gravity Labs division which focuses solely on innovation by leveraging research, experimentation, and exploration. He talks to ideacity about disruption and how innovation needs to be a strategy that every company takes on and how to get started using the 3 horizons model.  He shares innovation strategy currently being executing at Loyalty One relative to retail loyalty programs.